In short: we use information to run your stories and memory and measure our service and advertising. Advertising-related sharing and your choices are described below. Your conversations are not used to train third-party AI models. You can request deletion from Settings or by email, subject to the retention exceptions below.
1. Information We Collect
Account data: a device identifier for guest accounts, and your name, email address and provider ID if you sign in with Google or Apple, in the app or on fastmate.ai. Creator content: the name, description, appearance and images you give a mate you create; if you publish it, those are visible to other users. Story and conversation data: the choices you make, the messages you type, and, during voice calls, your voice audio and its transcript. Character memory: facts and preferences a Mate keeps to remember you across conversations. Purchase data: store receipts, coin balance and transaction history (we never see your card number). Technical data: device model, OS, app version, language, IP address, crash reports and usage events. Web analytics: pages viewed on fastmate.ai and install-attribution parameters.
2. How We Use Your Information
To run the service: generate story and character responses, hold voice calls, maintain memory and progress, and deliver purchases. To keep it safe: detect abuse, enforce our Terms and moderate content. To improve it: measure which stories and features work, fix bugs and tune quality. To measure and optimize advertising: use the limited events and identifiers described below. To communicate: send transactional notices, optional push notifications about new stories, and reply to support requests. We do not use your conversations to train third-party AI models.
3. Legal Basis for Processing (GDPR)
Under GDPR Article 6 we rely on: (a) contract performance, to provide the service you request; (b) legitimate interests, for security, fraud prevention, analytics and product improvement, balanced against your rights; (c) consent, for optional push notifications and non-essential web analytics, which you can withdraw at any time; and (d) legal obligation, where we must retain records such as purchase transactions.
4. Conversations, Voice and Character Memory
Your messages and voice audio are sent to our servers and to our AI providers only to generate the character's reply in real time. Voice audio is processed for speech recognition and speech synthesis during the call; we store the transcript with your conversation history and do not keep raw call audio beyond what is needed to complete the call. Character memory is derived from your conversations and is used only to personalize that character for you. You can clear a character's memory or delete a conversation in the app.
5. Data Retention
Your data is kept while your account is active so that stories, memory and purchases carry over. When you delete your account, personal data is removed within 30 days, except records we must keep by law (for example purchase transactions) and de-identified analytics. Backups are purged on their normal rotation. Guest accounts that have not been used for an extended period may be removed.
6. Who We Share Data With
We share data with service providers and partners that help us run and measure Fastmate: AI providers (Anthropic, OpenAI, Google, xAI) for text and voice generation, under agreements that prohibit training on your data; Google and Apple for sign-in and in-app purchases; cloud hosting and content delivery providers for storage and delivery; Firebase for push notifications and crash reporting; and analytics and advertising-measurement partners (Google Analytics, Meta) for website visits, app installs and app activity. For advertising measurement and optimization, Meta receives events such as starting a conversation, completing registration and purchases including their amount. Server events may include one-way SHA-256 hashes of your email address and account ID, IP address, user agent and device information; hashing does not make identifiers anonymous. We do not send conversation text or voice audio to Meta as part of these events. We may also disclose data when required by law or to protect users and the service.
7. International Data Transfers
Fastmate is operated from the United States and our providers process data in the United States and other countries. Where data leaves the European Economic Area or United Kingdom we rely on Standard Contractual Clauses and equivalent safeguards.
8. Cookies and Analytics
fastmate.ai uses essential cookies to keep your session and preferences, and analytics tags (Google Analytics, Meta Pixel) to measure visits and app installs from our pages. The app also uses the Meta SDK for app activity measurement. On iOS, our server sends advertising events to Meta only when Apple's App Tracking Transparency permission is authorized; when permission is denied, restricted or not yet determined, these server events are not sent. The SDK's advertising-identifier collection is enabled only with permission. SDK events without the advertising identifier and Apple's aggregate attribution mechanisms may still be used. You can change the iOS permission in Settings > Privacy & Security > Tracking. Browser cookie controls and Android advertising settings control the respective cookies or advertising identifiers, but do not necessarily stop every server-side event. For requests to opt out of advertising-related sharing, contact support@fastmate.ai. The app does not show third-party ads.
9. Your Rights
Depending on where you live you may have the right to access, correct, delete or export your personal data, to restrict or object to processing, to withdraw consent, and to complain to a supervisory authority. You can delete your account and data from Settings in the app or by emailing support@fastmate.ai. We answer verified requests within 30 days.
10. California Privacy Rights
If you are a California resident, applicable CCPA/CPRA rights include knowing what personal information we collect and how it is used and shared, deletion, correction, opting out of sale or sharing for cross-context behavioral advertising, and non-discrimination for exercising your rights. We do not exchange personal information for money. Sharing identifiers, app activity and purchase events with advertising partners as described above may constitute sharing or sale under California law. To exercise your rights, including requesting that we stop advertising-related sharing, email support@fastmate.ai with "California Privacy Request" in the subject line.
11. Children
Fastmate is for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has used the service, contact support@fastmate.ai and we will delete the account and its data.
12. Security
We protect your data with encryption in transit and at rest, access controls, monitoring and incident-response procedures. No system is perfectly secure; if a breach affects you we will notify you and regulators as required by law.
13. Contact and Changes
Privacy questions and requests: support@fastmate.ai. We may update this policy; material changes will be announced in the app or on fastmate.ai before they take effect.