Fastmate AI Privacy Policy

1. Information We Collect

We collect information you provide when playing episodes (choices, interactions), your conversation history with AI mates, account information (email, name) if you sign in, and technical data (device type, browser, IP address) for service improvement.

2. How We Use Your Information

Your information is used to: provide and personalize your episode and AI mate experience, maintain conversation history for continuity, improve our AI models and service quality, communicate with you about your account, and ensure security and prevent abuse.

3. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds under GDPR Article 6: (a) Contract Performance - processing necessary to provide our AI companion service as requested by you; (b) Legitimate Interests - processing for security, fraud prevention, service improvement, and analytics, where our interests do not override your fundamental rights; (c) Consent - for optional features, marketing communications, and non-essential cookies, which you may withdraw at any time; (d) Legal Obligations - processing required to comply with applicable laws and regulations.

4. Episode and AI Mate Data

Your episode progress and conversations with AI mates are stored to maintain story continuity. This data is processed by our AI systems to generate contextually relevant dialogue and outcomes. We implement technical measures to protect your data. Note: AI-generated responses involve automated processing but do not constitute automated decision-making with legal effects under GDPR Article 22.

5. Data Retention

Your AI companion data is retained while your account is active. Conversation history is retained to enable continuous conversations. Upon account deletion, personal data is removed within 30 days, except where retention is required by law. Anonymized data may be retained for analytics purposes.

6. Third-Party Services and Data Recipients

We share data with trusted third-party processors: (a) Google LLC - OAuth authentication; (b) Amazon Web Services / Cloud providers - data hosting and storage; (c) Anthropic / AI service providers - AI response generation (conversation data processed with privacy protections). All processors are bound by Data Processing Agreements (DPAs) ensuring GDPR-compliant data handling.

7. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA), including the United States and South Korea. We ensure appropriate safeguards through: (a) European Commission Standard Contractual Clauses (SCCs); (b) Adequacy decisions where applicable; (c) Additional technical and organizational measures. You may request a copy of the safeguards by contacting our Data Protection Officer.

8. Cookies and Tracking

We use essential cookies to maintain your session and remember preferences. Guest users are assigned a temporary identifier. You can manage cookie preferences in your browser settings. We do not use tracking cookies for advertising purposes.

9. Your Rights (GDPR Articles 15-22)

Under GDPR, you have the following rights: (a) Right of Access (Art. 15) - obtain confirmation and a copy of your personal data; (b) Right to Rectification (Art. 16) - correct inaccurate personal data; (c) Right to Erasure (Art. 17) - request deletion of your data ("right to be forgotten"); (d) Right to Restriction (Art. 18) - limit processing in certain circumstances; (e) Right to Data Portability (Art. 20) - receive your data in a structured, machine-readable format; (f) Right to Object (Art. 21) - object to processing based on legitimate interests; (g) Right to Withdraw Consent - withdraw consent at any time without affecting prior processing; (h) Right to Lodge a Complaint - file a complaint with your local Data Protection Authority (e.g., for EU residents, your national supervisory authority). To exercise these rights, contact us at support@livematchgames.com. We will respond within 30 days.

10. Children's Privacy

We do not knowingly collect data from children under 14 (or 16 in certain EU jurisdictions). If we become aware of such collection, we will promptly delete the information. Parents or guardians can contact us to request removal of their child's data.

11. Security

We implement appropriate technical and organizational measures to protect your data, including encryption in transit and at rest, access controls, regular security audits, and incident response procedures in compliance with GDPR Article 32.

12. Data Protection Officer

For privacy-related inquiries, to exercise your GDPR rights, or to raise concerns about our data practices, please contact us at support@livematchgames.com.

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13. Contact and Updates

For general inquiries, contact us at support@livematchgames.com. We may update this Privacy Policy periodically. Material changes will be notified via email or prominent notice on our service. Continued use after changes constitutes acceptance.