A person will answer.
Need help with a purchase, your account, a story that misbehaved, or want to tell us what to build next? Email us and a person will answer.
Email Support
Purchases, account access, deletion requests, feedback and partnership inquiries.
support@fastmate.aiWe typically respond within 1-2 business days
Report a Problem or Inappropriate Content
Found a bug, a broken purchase, or a character response that crossed a line? Tell us the story name and what happened. You can also report from inside the app.
Report by emailQuick answers
Refunds and purchases
Coins and subscriptions are billed by the App Store or Google Play, so refund requests go through the store you bought from. Email us if a purchase did not arrive and we will restore it.
Account and sign-in
Guest progress lives on one device. Sign in with Google or Apple to keep your mates, coins and history across the app and fastmate.ai.
Deleting your account
Delete from Settings in the app, or email us. Your data is held 30 days in case you change your mind, then permanently removed.
How deletion works